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Building your community: Community standards and codes of conduct
Alright, this post was not supposed to be the second one of this series, but I am pushing it up after a really dumb situation happened on Bluesky about two weeks after I joined it; one that could have easily been prevented had there been solid and inclusive community standards or code of conduct (because… Continue reading
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The art of social listening
Something that’s been on my mind lately is just how many companies are looking for a technical person to help them talk to their users on social media to pull insights out of their feedback. People who can do that really well, like me, aren’t common, which made me realize that maybe not a lot… Continue reading
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Building your community: So you want to start building your community
Building your community: a new blog series of mine dedicated to sharing out knowledge on building communities, both from 0 > 1 and stepping into an established community. I plan to include posts about setting up a new social space, community standards, and moderating in the near future, today I’d like to talk about how… Continue reading
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Translating user feedback for different internal audiences
If you’ve known me for longer than a week, you’ve heard me talk about my role as a customer/user advocate and how important it is for a company to invest in someone like me. One thing I specialize in is translating “user” to a variety of audiences, something my flavor of autism lets me do… Continue reading
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Let’s normalize sensory needs!
May is Mental Health Month, and for my first post since I got back from Hawai’i I want to talk about my sensory needs. I have utilized coping techniques to adjust to my sensory issues without realizing it in the past; now I am pretty self-aware and self-advocate my needs whenever I can. Taking care… Continue reading
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Social media metrics are NOT community building metrics
“Hey, can we track our engagement efforts with the engagement rate of the social content we publish?” Ugh. Yes, but also no. The biggest problem I see right now with companies who say they listen to their customers is that most of them still sit community management under traditional marketing and undervalue its existence. We… Continue reading
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Being an autistic woman in an industry that thinks it’s neurotypical, pt. 2
If you’re coming to this post, please check out part 1 first – all the experiences I laid out there taught me a lot about who I was and how it could further my career leading up to working on Edge, even without knowing that I’m autistic. I learned I’m extremely passionate about helping people… Continue reading
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Being an autistic woman in an industry that thinks it’s neurotypical, pt. 1
It’s April, which means it’s Autism Acceptance Month! The tech industry believes it to be a space where average people can make a difference in the world, but more often than not these high performing employees are neurodiverse in a neurotypical world. I implore you, please do not support Autism Speaks, spread the puzzle piece,… Continue reading
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The good, the bad, and the uglies of communities
Let’s be real, most communities have something bad about them. There’s no way around it. Personalities clash, moderators can power trip, admins/staff neglecting the space allowing bad seeds to creep up… And it really doesn’t take much for a community to be soured by a bad egg. Since a lot of what I do is… Continue reading
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The art of empathy
Recently I posted on Twitter some red flags in communities while job hunting. Some may see this as dangerous to publicly talk about while job hunting, but I really don’t. That ended up spiraling into this blog, a space where I can effectively talk about my experiences as a community manager, product marketing manager, and… Continue reading
About Me
A person who thinks they know things. I am here to talk about community management as an umbrella term, how it touches every aspect of product development, and how you can be great at it.
CURRENTLY OPEN TO WORK. Reach out to me on LinkedIn or Twitter to chat with me!
The Community Trash 